Living at Bear Creek

Are you moving out in May and coming back in August? Would you prefer not to have to move your belongings to and from your off campus residence for the summer? The UPS store may be able to help you with your summer storage needs. For more information please go to http://www.usummerstorage.com/

Are you moving to Bear Creek and would like to have your belongings shipped to your apartment? The UPS store may be able to help with your delivery needs. Have your belongings picked up at your home and have them delivered to your room/apartment at Bear Creek. For more information visit the Home2Home website.

How to program your TV to receive CU cable channels

It is important to perform a channel auto program on your TV to ensure you are viewing all the available analog and digital channels. Exact details on how to auto program or auto tune digital TVs varies from manufacturer to manufacturer and from model to model. For best results, refer to the owner’s manual.

Using the TVs remote control, follow these general steps:

Step 1: Press the “Power” button to turn on the TV
Step 2: Press the “Menu” button
Step 3: Select “Set-Up”
Step 4: Select “Cable”
Step 5: Select “Auto Program” then “OK” (most TVs will take several minutes to complete this function)

Frequently Asked Questions

I'm only getting channels 2-13!

If your TV is not setup for CABLE signal, you will only get channels 2-13. This is because a TV's internal antenna can usually automatically receive the broadcast VHF signals for channels 2-13. Your CU cable signal is already set up and activated for all the channels, before you even move into your room. If you're only receiving channels 2-13, your TV needs to be auto programmed to receive the full spectrum of channels.

I get all the channels, but many of them are fuzzy!

This issue is often—though not always—related to a faulty connection. Check to make sure that the cable running from your wall plate to your TV is seated properly at both ends; a loose connection will prevent full transmission of the signal.

I'm not getting CU cable at all!

"No signal" or "no channel" issues can often be traced to a faulty connection. Check to make sure that the cable running from your wall plate to your TV is seated properly, and tight at both ends; a loose connection will prevent full transmission of the signal.

I get all the channels, except for the HD channels!

Some televisions don't work correctly with CU cable. You must ensure that your TV has a QAM tuner, or it will not pick up the HD channels correctly. If you follow these steps but you are still not getting CU cable or need additional support. Please call 303-735-4357.

The loads are $1.25/wash and $1.25/dry.

You can use coins from the change machine located in the Building B Business Center OR

Load money your Buff OneCard (Campus Cash).

There is at least one laundry room on every floor except the 6th floor.

Each floor has a trash/recycling room located behind the front elevator.

Please make sure that all your trash and recyclables are bagged before placing them in the containers.

Please notify the Bear Creek office immediately and obtain replacement keys. Replacement keys are $45 each.

You need to get this replaced immediately from the Buff OneCard office located at the Center for Community (C4C). Bear Creek can provide a temporary card for access to your apartment. The temporary card is generally made for one or two days.

 

During regular office hours, the front office staff can check out temporary keys.

After hours, call the Duty Phones. The staff will be able to unlock your apartment door for you, no matter the hour.

If there is an emergency: call 911

If there is not an emergency:

Bear Creek Apartments always has someone on call to respond to the following concerns within either 15 minutes during the academic semester or 30 minutes on winter break:

  • Locked out of your apartment
  • Maintenance emergency (such as a water leak or if your heat isn't working)
  • Report a noise complaint

The duty phone numbers are:

  • Building A (apartment numbers that begin with "1"): 720-254-7094
  • Building B (apartment numbers that begin with "2"): 720-254-7196

Items related to the mail room for packages or mail;  obtain a temporary parking permit, or routine office items should wait until the regular business hours for the Bear Creek office.

For the safety and security of our residents, staff members cannot release any personal information to callers such as phone or apartment numbers.

 

Smoking is prohibited anywhere on CU property including Bear Creek Apartments. Violators will be fined.

Rental fees for the entire semester are added to your Bursar's account and are paid through their office.

First class mail is forwarded (to U.S.A. addresses only) for 30 days after move-out; third class mail is destroyed, and packages are returned to sender.

Each Bear Creek resident has an individual contract and is not liable for another person's contract.

When will my security deposit be returned?

Your security deposit, minus any charges for damages or cleaning costs, will be returned to you within 60 days after you move out. It will either be mailed to your permanent address or deposited into an account you specify with the Bursar's Office; this account can be set up via CUConnect.

How long will my mail be forwarded?

Your mail will be forwarded for 30 days after the date that you moved out; packages are not forwarded, but returned to the sender.

When is rent due?

Fees are accessed for the entire semester and added to your Bursar's account for payment. 

What is the process for packages at Bear Creek?

Bear Creek will sign for and store your packages. If you receive a package that is small enough to fit into your mailbox, we will put it there. Otherwise, we will log the package and store it.

Once we have received and logged all the packages for the day (usually around 3pm), we will send out email notifications. When you come down to the office, tell the office staff the date that you received your email, and be prepared to show a photo ID (your Buff OneCard works).

If you receive delivery confirmation from your delivery carrier (FedEx, UPS, etc.) but have not yet received an email from Bear Creek, just be patient; we receive between 50 and 100 packages on a normal day (more during holidays and textbook times), and logging them all can take anywhere from an hour to five hours. Just be patient, and you will receive your email soon.

How long will my mail be forwarded after I move out?

Your mail will be forwarded for 30 days after the date that you moved out; packages are not forwarded, but returned to the sender.

What happens if I lose my keys?

  • If you lose your bedroom key or your mailbox key...
  • Office staff will be able to let you into your bedroom and/or mailbox for up to 24 hours past your initial report. If you have not found your keys after 24 hours, you will need to place an order for new keys. Replacement bedroom keys and replacement mailbox keys are both $45. During the time that your keys are being ordered, Bear Creek staff will be able to lock/unlock your bedroom/mailbox for you.

What happens if I lose my Buff OneCard?

  • The office can make you a temporary card to access both your apartment and Bear Creek. Due to security concerns, the card will only be valid for up to five days from the date of creation. The temporary card can be renewed once at the end of the five days. If you have not found your Buff OneCard at the end of the 10 days, you will need to purchase a new one from the Campus Card Office, located in Center for Community. Replacement Buff OneCards are $30.

Any time you lose keys (your bedroom key, your mailbox key, or your Buff OneCard), please notify the front office immediately; a lost key is a security risk.

What are the duty phones and what are they used for?

When the office closes, at least one staff is on call. A staff member respond to your call within 15 minutes (30 minutes on holidays and over vacations).

The duty phone numbers are:

  • Building A (apartment numbers that begin with "1"): 720-254-7094
  • Building B (apartment numbers that begin with "2"): 720-254-7196

Call the duty phone if:

  • you are locked out of your apartment
  • you have a maintenance emergency (such as a water leak or if your heat isn't working)
  • to report a noise complaint

Do not call the duty phones to pick up a package, get a temporary parking permit or anything else that can wait until the office reopens. For security purposes, staff members cannot release any personal information to callers such as phone or apartment numbers.

If you are in a life-threatening emergency, do NOT call the duty phone; call 911!

Does Bear Creek have 24/7 emergency staff?

  • Community support staff members (also known as CSS') carrying the after- hours duty phone
  • Emergency maintenance
  • Emergency environmental services

What happens if I lock myself out of my apartment?

During regular office hours, the front office staff can check out temporary keys. You have unlimited office hours lockouts.

After hours, call the duty phones. The staff will be able to unlock your apartment door for you, no matter the hour.

Does Bear Creek allow pets?

No pets are allowed at Bear Creek: the fine for having a pet is $250 and you will be required to remove the pet from the premises.

Can I smoke in my apartment?

No. Smoking is prohibited on all CU Boulder premises and property, including outside. There is a $300 (or greater) fine for smoking inside.

Is there a charge for utility/television/internet usage?

All utilities (electricity, water, sewage, heat), trash/recycling removal, satellite television, and high-speed internet (wired or wireless) are included in your monthly rent payment!

Does Bear Creek offer wireless Internet?

Yes! Both Bear Creek buildings provide wireless internet.

Where do I take my trash and recycling?

Each floor has a trash/recycling room located behind the front elevator. Please make sure that all your trash and recyclables are bagged before placing them in the containers.

Are there laundry facilities at Bear Creek?

There is at least one laundry room on every floor except the 6th floor. The machines take quarters (which can be obtained from the change machine located in the Building B Business Center) or money from the Campus Cash account on your Buff OneCard. The loads are $1.00/wash and $1.00/dry.

Can I remove the furniture in my apartment?

Bear Creek strongly discourages removing the furniture from your apartment. If any furniture is damaged or missing at check-out, you will be held responsible for it.